HUMAN FACTORS
 Training & Coaching 

 

Soft Skills Concept




A concept to develop and foster the emotional intelligence and soft skills capabilities of people. 

The training can be tailored to the needs and done in modules of about 2 hours up to a full day.

It includes the MimikResonanz®-Concept by Dirk Eilert of EILERT AKADEMIE, Berlin.

 




 



Training Modules

  1. Facial Expressions
  2. Characters & Personality
  3. Voice & Intonation
  4. Body Language
  5. Reading People Online



It is most effective in the functional fields of

  • Marketing & Sales
  • Purchasing
  • Human Resource
  • Management
  • Communication


Areas of improvement after the training

  • Empathy
  • Communication
  • Negotiation
  • Leadership
  • Customer Relation
  • Team Management
  • Motivation